FAQS

How do I have a product or technical support question answered?
If you are unable to locate the information you need on the product pages, please contact us.

 

What is the MichaelPro warranty coverage time period?
To learn more about our warranty, click here.

 

Can I return a product?
​Only products from our webstore are eligible for returns within 30 days of purchase. Items bought from stores such as Amazon, Home Depot, Walmart etc. should be referred back to the respective platforms for assistance with returns. Check Warranty and Returns for full terms and conditions.

 

What are our shipping rates and duration?
Charges are based on the size and/or weight of the products shipped. A shipping charge will be displayed at the check out page. Some shippable items may require special handling due to their size. Prices may vary by location and are based on the number of trips made to your location.

Please allow a processing time of 3 business days. Processing time will be longer during/after holiday seasons and/or peak periods.

 

What should I do if my order arrives incorrect or defective?
If your order is received incorrectly or is defective, please contact us immediately. We apologize for any inconvenience this may have caused and will work swiftly to resolve the issue. Our team will assist you with arranging a return or replacement, depending on the situation. 

 

What should I do if I did not receive my order?
If the tracking shows that the package has been delivered but you have not received it, please contact us immediately. We will work with the shipping carrier to resolve the issue. Please note, however, that we will not take responsibility for packages that are stolen.

 

The tool I wanted is out of stock. When can I expect the product to be in stock? 
Most products restock within 3 months. Please do not hesitate to contact us for specific details.

 

If you have further questions or concerns, please do not hesitate to reach out to us. We are here to help.